We at DingTV understand that technology can be frustrating at times. That’s why at DingTV we do our best to provide you with all of the needed tools to help you achieve the best viewing experience possible. If you feel positive that your account is paid and should be active then please review and first try the following trouble-shooting steps mentioned below.
Most issues with any app can be sorted out by simply refreshing the app. Many devices will require you to do this in the device’s setting. Follow the steps below.
1st- Go to device settings
2nd- Find the Nitro TV app your using (On Fire TV devices this is found under Managing Applications)
3rd- Select on the app and select on Force Close
4th- Now select on Clear Cache
5th- Either open the app back up from within setting or go back to the streaming device’s home screen and open it from there. (Home screen method is recommended)
Your app should load up right away now. If your still experiencing issues then please make sure your device’s apps and Nitro TV apps are up to date. You can find the app’s version number within the apps settings itself or within the device settings under the located app that is in question. You can find the latest updated versions for All Nitro TV apps in our Filelinked Code 22015867. The update release date and version number located under each apps description, along with any helpful tips. If your in need of further assistance then please refer to our helpful guides and videos that are available on our website.
Another great helpful tool for testing is by using the Nitro TV Webplayer. This can be used from any browser and is great for testing to see if the issues your having is with the device, apps, internet connection, or the account itself. Here is the Nitro TV Webplayer URL
If your experiencing buffering on all or most channels then the issue on your end somewhere. Keep in mind there are many things that can be causing these issues like an outdated app, weak or under-powered streaming device, poor internet connection, and or your internet provider is throttling your speeds. Most people will be able to resolve speed throttling by using a VPN. All of this is explained in better detail on what causes this and why on our Buffering Solutions page. Here is a direct link https://mydingtv.com/
If you want to edit or cancel your plan you may do this from the My Account section of the website. Here is a direct link.
Please let us know if you have any questions or concerns. The best and fastest way to contact us is via email at firstname.lastname@example.org
Note: One on One customer support via email is reserved ONLY for customer who have signed up through DingTV. If you are unsatisfied with your current Nitro TV provider then please feel free to signup through the My DingTV website to receive the best prices and customer support available.