X TV memberships are service based products, once your X TV order is placed it cannot be refunded unless you you contact us immediately via email at firstname.lastname@example.org and your subject matter falls within these parameters;
Said customer has accidentally purchased the wrong plan and contacted us immediately, or if services were terminated within the first 30 days before it was set to automatically renew and you can provide a copy of the receipt of the cancelled subscription. If you accidentally purchased the wrong item or had too many items in your cart during the check out process, a refund or further extension can and/or will be applied to your existing account as long as you contact us Right Away via email or before 7pm est. on the exact day of purchase and no extra fees will be implemented. A My DingTV representative normally catches these and will contact you right away to verify multiple plans purchased in a single order before order is completely processed. Please contact us immediately if you have purchased incorrectly. To avoid any questions and/or compatibility with your current devices and streaming setup please contact us to receive a FREE 12hr test demo of services. Please be precise when picking the package that works best for you and your family. When purchasing an X TV membership, you therefore accept a reoccurring charge not to exceed the price or duration of the original package purchased. Subscriptions can be changed or canceled at any time with no interruption to your existing service. All cancellations must be processed on our website from the My Account section in the top right corner of mydingtv.com/my-account at least three days prior to the renewal date to avoid service continuation. You may also contact us via email at email@example.com if you need to cancel right away, please leave your X TV Username and the full name on the account My DingTV strives to provide the best customer service, if you have any questions or concerns please email us at firstname.lastname@example.org (9am-11pm, EST).