If none of your apps are working properly you are most likely not connected to the internet. Choose Settings> Network and make sure your connected by Wi-Fi or Ethernet and check your signal strength. If all of this checks out to be satisfactory and your still having issues run a speed test. Your download speed should be 25mbs for optimal performance.
If your screen is completely frozen and none of the commands are working, make sure the batteries in your remote are charged.
IF ALL ELSE FAILS unplug the power from the device for ten seconds then re-insert power cord and reboot the device.
Simply go to your Chrome browser or search bar and either say or type Speed Test then select on the Run Speed Test link in blue. Or use the Ookla Speedtest app provided on your device.
Apps can crash for all sorts of reasons. Is there an update available for either the app or your device? If so, install it. If not, force close the app. To close out running apps use your mouse to drag up from the bottom of your screen. Doing this exposes the bottom taskbar, now select on the square in the center. This will open your quick app multitask screen or app closing menu. If using a MINIX remote you can simply press the app window button on your remote. Now select on the x in the top corner of the app you would like to close, click and swipe the app to either side margin, or simply select on the words clear all in the top right corner of your screen. Reopen desired app after one of the functions listed above is processed. Most problems are fixed after closing out your running apps. If problems persist simply use your bottom task bar and select the power button. Then let the device turn off and wait a minute or two before powering it back on. Some DingTV devices come pre-installed with a cleaning app to streamline the process of closing apps and clearing cache.
There are numerous steps you can take to address problems with syncing. First, ensure that you are connected to the internet, and that the service you are trying to sync with, such as Google or Dropbox, isn’t down. Double check that your password is correct and try syncing again. In settings scroll down to the bottom to “Personal” this is where you can sign into your Gmail or Google account. This step is extremely important for your DingTV device to function properly. Signing in allows you to access the google play store, download apps, update apps, play games and much more. Once you have logged in go back to settings and down to “Personal” then select on the account you just signed in> sync apps> sync now. This step syncs your account to the pre-installed apps on your DingTV device.
Devices typically begin to slow down as their internal storage fills up. Try deleting unused apps and downloads or moving them to external storage. In addition, you should close open apps that you are no longer using, delete app cache, and limit the use of live wallpapers. An app’s cached data can be deleted by going to Settings > Apps, selecting a certain app, and choosing the Clear Cache option. Programs such as shut app which is available for free from the Google Play store can also be used to automate the process of clearing cache. Sometimes the problem is a corrupt cache and all you need to do is clear it. Go to Settings> Applications> System Apps> Google Play Store> and select Clear Cache. Restart your device and the problem should be fixed.
There may be two causes for your apps not downloading. First, try clearing Google Play store’s cache. If that doesn’t work, try wiping Google Play’s history. The problem is probably a corrupt cache and all you need to do is clear it. Open the Google Play store and tap on the three lines in the upper left of the screen to open the app’s menu. Choose Settings and tap on Clear local search history.
Sometimes your TV will auto adapt to a certain display format. To fix this choose Settings> Display> Screen position> Zoom out screen to 95% or to a position everything is visible.
How do I slow down the pointer speed when using the mouse function?
Select Settings> Advanced Settings> Language & Input> Pointer speed and select desired speed and select ok when finished
Toggle toe Wi-Fi or Bluetooth switch off, then back on and try connecting again. Sometimes simply toggling the specific connection can also the problem. Still having issues? Try repairing or setting up your Bluetooth device or Wi-Fi network again.
• If you have logged into Nitro and your channels still are not showing up. Make sure your username and password are typed in correctly. This is a common problem because the password is case-sensitive. Both the username and password must match exactly. An indication that your password or username is incorrect would be a zero appearing after the words “Playlist Downloaded” in the top right of your screen when reloading the playlist.
• Use the “OK” or “Minix Android” button to show your TV guide then use the directional buttons to navigate your guide.
• After selecting on a channel or when the guide isn’t visible. Use the vertical directional buttons to change channels and horizontal directional buttons to control the volume.
• To access the general setting in Nitro, select on the Gear icon in your main menu option. This is where you make changes to your username or password and other functionality options like auto-boot. DingTV has already optimized your app for use so we do not
recommend changing any settings unless you are extremely confident in what you’re doing.
Nitro TV Web Player
Another great helpful tool for viewing and testing Nitro TV is with using the Nitro TV WebPlayer. If your using the WebPlayer for testing purposes then we recommend to use your phone while hooked up to it’s cell data, not WiFi, which will help diagnose your symptoms best. The Web Player can be used from any browser and is great for testing to see if the issues your having is with your streaming device, apps, internet connection, or the account itself. You can access the Nitro TV Web Player from the link below.